Shipping policy
SHIPPING POLICY
Last Updated: September 20, 2026
New Standard Performance LLC ("NSP," "we," "us," or "our") operates https://nspsupps.com.
This Shipping Policy explains how orders placed through our Website are processed and shipped.
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after the order is successfully placed and payment has been authorized.
Orders placed on weekends or holidays may begin processing on the next business day.
During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.
If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided with your order.
2. SHIPPING METHODS AND DELIVERY ESTIMATES
Available shipping methods and estimated delivery times will be displayed during checkout.
Estimated delivery times begin after your order has been processed and handed to the shipping carrier.
Unless otherwise stated at checkout, estimated delivery times are not guaranteed.
Actual delivery times may vary based on:
Shipping destination;
Carrier delays;
Weather;
Holidays;
Incorrect or incomplete addresses;
High shipping volume;
Customs processing;
Service interruptions; or
Other circumstances outside our reasonable control.
We are not responsible for carrier delays that occur after an order has been shipped.
3. SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete shipping address during checkout.
Please carefully review your shipping information before completing your purchase.
If you provide an incorrect address and the order has not yet shipped, contact us as soon as possible at:
newstandardperformance@gmail.com
912-464-0937
We will make reasonable efforts to assist with address corrections, but we cannot guarantee that an address can be changed after an order has been submitted or shipped.
If an order is returned to NSP because of an incorrect or incomplete address, additional shipping charges may apply before the order is reshipped.
4. TRACKING INFORMATION
When available, tracking information will be provided to the email address associated with your order.
Tracking information may take some time to become active after the carrier receives the package.
Once tracking information shows that an order has been delivered, NSP is generally not responsible for theft, loss, or misplacement of the package after delivery.
If you believe your package was incorrectly marked as delivered, contact us as soon as possible so we can assist you.
5. LOST, STOLEN, OR DAMAGED PACKAGES
If your package appears to be lost, stolen, or damaged during shipment, contact us at:
newstandardperformance@gmail.com
Please provide your order number and, when applicable, photographs of the damaged package and products.
We may work with the shipping carrier to investigate the issue and determine an appropriate resolution.
If a package arrives damaged, please photograph the package and its contents before discarding any packaging materials.
6. SHIPPING DELAYS
NSP makes reasonable efforts to ship orders within the processing and delivery timeframes stated on our Website.
If we learn that we cannot ship an order within the promised timeframe, we will provide the customer with appropriate information regarding the delay and available options as required by applicable law.
Federal law generally requires sellers to ship within the advertised timeframe or, when no timeframe is stated, within 30 days. When a seller cannot meet the promised timeframe, applicable federal rules may require the seller to obtain the customer's consent to the delay or provide a refund.
7. INTERNATIONAL SHIPPING
At this time, NSP may limit or restrict international shipping to certain destinations.
If international shipping is offered, customers may be responsible for:
Customs duties;
Import taxes;
Brokerage fees;
Customs processing fees; and
Other charges imposed by the destination country.
These charges are generally not included in the product price or shipping charge unless explicitly stated at checkout.
Customers are responsible for ensuring that products can legally be imported into their destination country.
NSP is not responsible for delays, seizures, refusals, or additional charges imposed by customs authorities.
8. MILITARY ADDRESSES
NSP may ship to eligible military addresses where supported by the available shipping carrier.
Delivery times to military addresses may vary significantly from standard domestic delivery estimates.
Customers should ensure that all military shipping information is entered correctly at checkout.
9. SHIPPING RESTRICTIONS
Certain products may have shipping restrictions based on their ingredients, destination, carrier requirements, or applicable law.
NSP reserves the right to restrict or cancel shipments to locations where a product cannot legally or practically be shipped.
10. CONTACT
If you have a question regarding your shipment, contact:
New Standard Performance LLC
1061 USS Tennessee Ave
Kings Bay, GA 31547
Email: newstandardperformance@gmail.com
Phone: 912-464-0937
RETURN & REFUND POLICY
Last Updated: September 20, 2026
New Standard Performance LLC ("NSP," "we," "us," or "our") wants you to be satisfied with your purchase.
This Return & Refund Policy explains when products purchased through https://nspsupps.com may be returned, exchanged, or refunded.
1. GENERAL RETURN WINDOW
Eligible products may generally be returned within 30 days of the date of delivery.
To qualify for a return, the item must meet the applicable requirements described below.
Customers must contact NSP before sending a return.
Unauthorized returns may not be accepted.
2. APPAREL RETURNS
Eligible NSP apparel may be returned within 30 days of delivery.
Apparel must be:
Unworn;
Unwashed;
Free from stains, odors, pet hair, or other damage;
In resalable condition; and
Returned with original tags attached when applicable.
Apparel that has been worn, washed, altered, damaged, or otherwise used may not qualify for a refund.
3. APPAREL EXCHANGES
We may offer exchanges for eligible apparel items based on available inventory.
If you need a different size or color, contact us at:
newstandardperformance@gmail.com
Please include:
Order number;
Item you purchased;
Size/color received; and
Size/color you would like.
Exchanges are subject to inventory availability.
If the requested replacement is unavailable, we may issue an applicable refund instead.
4. SUPPLEMENT RETURNS
For health, safety, and product-integrity reasons, opened dietary supplements are not eligible for return unless the product is defective, damaged, incorrectly shipped, or otherwise requires a remedy under applicable law.
Unopened supplements may be eligible for return within 30 days of delivery, provided that:
The seal is intact;
The product has not been opened;
The product has not been used;
The product is in resalable condition; and
The product was purchased directly from nspsupps.com.
We reserve the right to request photographs or other information before approving a supplement return.
5. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
Please provide:
Your order number;
A description of the issue; and
Photographs of the product and packaging when applicable.
Depending on the circumstances, NSP may provide:
A replacement;
An exchange;
A refund; or
Another appropriate resolution.
We will evaluate these situations individually and in accordance with applicable law.
6. FINAL SALE ITEMS
Certain products may be designated as final sale at the time of purchase.
Final-sale items are not eligible for return or exchange except where required by applicable law or when the product is defective, damaged, or incorrectly shipped.
Any final-sale designation will be disclosed before or at the time of purchase.
7. SALE AND DISCOUNTED PRODUCTS
Products purchased using promotional discounts are subject to the same return requirements unless otherwise stated at the time of purchase.
A promotional discount does not create an automatic right to return an otherwise non-returnable product.
8. NON-RETURNABLE ITEMS
Unless otherwise required by applicable law, the following are generally not eligible for return:
Opened dietary supplements;
Used dietary supplements;
Washed apparel;
Worn or damaged apparel;
Personalized products;
Gift cards;
Final-sale products; and
Products that cannot be resold for health, safety, or hygiene reasons.
9. RETURN SHIPPING COSTS
For returns due to customer preference, such as ordering the wrong size, changing your mind, or no longer wanting the product, the customer is generally responsible for return shipping costs.
For products that are damaged, defective, incorrectly shipped, or otherwise require a return due to an error by NSP, we may provide a return shipping label or reimburse reasonable return shipping costs.
10. HOW TO REQUEST A RETURN
Before returning an item, contact:
newstandardperformance@gmail.com
Include:
Subject: Return Request – [Order Number]
Please provide:
Full name;
Order number;
Product you wish to return;
Reason for the return; and
Photographs when applicable.
Do not send a return to our business address unless NSP specifically instructs you to do so.
Once your return is approved, we will provide the appropriate return instructions.
11. RETURN ADDRESS
Returns should not be mailed to our business address unless specifically instructed.
Once a return is approved, NSP will provide the appropriate return address and instructions.
Our business address is:
New Standard Performance LLC
1061 USS Tennessee Ave
Kings Bay, GA 31547
This address is not necessarily the return-processing address.
12. REFUND PROCESS
Once we receive and inspect an eligible returned product, we will determine whether the return qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
We generally process approved refunds within 5–10 business days after the return has been approved.
After NSP issues the refund, the time required for the funds to appear in your account may depend on your bank, credit-card issuer, or payment provider.
Shopify recommends that refund policies explain the return timeframe, return address, who pays return shipping, possible refund timing, and contact information for customers who do not receive a refund promptly.
13. SHIPPING CHARGES
Original shipping charges are generally non-refundable for customer-initiated returns.
If the return is the result of an NSP error, defective product, damaged product, or incorrect shipment, applicable shipping charges may be refunded as appropriate.
Nothing in this section limits rights that cannot legally be waived.
14. REFUSED OR UNCLAIMED PACKAGES
If a customer refuses delivery or fails to claim a package and it is returned to NSP, the customer may be responsible for applicable return shipping costs.
If the customer requests that the order be reshipped, additional shipping charges may apply.
15. SUBSCRIPTION ORDERS
Subscription products are subject to this Return & Refund Policy unless the applicable Subscription Policy states otherwise.
Customers are responsible for canceling subscriptions before the applicable renewal date if they do not want the next recurring order to be processed.
If a subscription order has already been processed or shipped, cancellation of the subscription may not automatically cancel that order.
Eligible subscription products remain subject to the applicable return requirements above.
16. CANCELLING AN ORDER
If you need to cancel an order, contact us as soon as possible at:
newstandardperformance@gmail.com
We will make reasonable efforts to cancel an order before it is processed or shipped.
Once an order has entered processing or has shipped, cancellation may no longer be possible.
If cancellation is no longer possible, the customer may need to follow the applicable return process.
17. FRAUDULENT OR ABUSIVE RETURNS
NSP reserves the right to investigate suspected fraudulent, abusive, or repeated return activity.
Examples may include:
Returning products that were not purchased from NSP;
Returning used products while claiming they are unused;
Repeatedly requesting refunds without returning products;
Providing false information about damaged products; or
Other fraudulent activity.
Nothing in this section limits consumer rights provided by applicable law.
18. REFUNDS REQUIRED BY LAW
Nothing in this policy is intended to limit, waive, or exclude any consumer rights or remedies that cannot legally be limited, waived, or excluded under applicable federal, state, or local law.
Where applicable law provides a customer with a right to a refund, return, replacement, cancellation, or other remedy that differs from this policy, NSP will comply with the applicable law.
19. CONTACT US
For questions about returns, refunds, exchanges, damaged products, or other order issues, contact:
New Standard Performance LLC
1061 USS Tennessee Ave
Kings Bay, GA 31547
Email: newstandardperformance@gmail.com
Phone: 912-464-0937
Website: https://nspsupps.com