Terms of service

 

TERMS OF SERVICE

Last Updated: September 20, 2026

Welcome to NSP Supps, operated by New Standard Performance LLC ("NSP," "we," "us," or "our").

These Terms of Service ("Terms") govern your access to and use of https://nspsupps.com (the "Website") and your purchase and use of products and services offered through the Website.

By accessing our Website, creating an account, placing an order, subscribing to a product, signing up for marketing communications, or otherwise using our Website, you agree to these Terms. If you do not agree to these Terms, please do not use our Website.

1. ABOUT NEW STANDARD PERFORMANCE LLC

New Standard Performance LLC is a Georgia limited liability company that operates the NSP Supps brand and Website.

Business Name: New Standard Performance LLC
Business Address: 1061 USS Tennessee Ave, Kings Bay, GA 31547
Customer Service Email: newstandardperformance@gmail.com
Customer Service Phone: 912-464-0937
Website: https://nspsupps.com

2. ELIGIBILITY

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make purchases through our Website unless you have the involvement and permission of a parent or legal guardian.

By using our Website, you represent that:

  • You meet the applicable age requirement;
  • The information you provide is accurate and complete;
  • You have the legal capacity to enter into these Terms;
  • You will comply with all applicable laws and regulations; and
  • You will not use the Website for fraudulent, unlawful, or unauthorized purposes.

3. WEBSITE USE

You agree to use the Website only for lawful purposes.

You may not:

  • Use the Website for fraudulent or unlawful activities;
  • Attempt to gain unauthorized access to our systems;
  • Interfere with the security or operation of the Website;
  • Upload malicious software or code;
  • Scrape, copy, reproduce, or exploit Website content without permission;
  • Impersonate another person or business;
  • Use our Website to violate the rights of others;
  • Attempt to circumvent purchasing, security, or account restrictions; or
  • Use our Website in a manner that could damage NSP or its customers.

We reserve the right to suspend or terminate access to the Website if we reasonably believe these Terms have been violated.

4. PRODUCTS

We sell performance-oriented products, including dietary supplements, apparel, accessories, and other products that may be introduced from time to time.

Product descriptions, photographs, colors, sizes, ingredients, flavors, serving information, and other product information are provided for informational and commercial purposes.

We make reasonable efforts to ensure that product information is accurate. However, colors and appearance may vary depending on your device, screen, lighting, photography, manufacturing batches, or other factors.

We reserve the right to:

  • Change product descriptions;
  • Change product ingredients or formulations where appropriate;
  • Discontinue products;
  • Limit quantities;
  • Change prices;
  • Correct errors; and
  • Refuse or cancel orders as permitted by law.

5. DIETARY SUPPLEMENTS

Certain NSP products are dietary supplements.

Dietary supplements are not intended to replace a balanced diet or healthy lifestyle.

You should read the product label, Supplement Facts panel, ingredient list, warnings, directions, and other product information before using a supplement.

If you are pregnant, nursing, taking medication, have a medical condition, or have concerns about using a dietary supplement, consult an appropriately qualified healthcare professional before use.

You are responsible for determining whether a product is appropriate for you.

Do not use our products as a substitute for professional medical advice.

NSP does not provide medical advice, diagnosis, or treatment through the Website.

Dietary supplement claims must comply with applicable law. FDA explains that certain structure/function claims require substantiation and a specific FDA disclaimer and may require notification to FDA within 30 days after first marketing the product with the claim.

Where applicable to a dietary supplement claim, the following disclaimer may be required:

"This statement has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease."

6. CAFFEINE AND STIMULANT PRODUCTS

Certain NSP products may contain caffeine or other stimulant ingredients.

Before consuming a product containing caffeine or stimulants, review the product label and ingredient information.

You are responsible for understanding your own tolerance and circumstances.

Do not exceed the recommended serving size.

Do not combine stimulant products in a manner that results in excessive stimulant consumption.

If you experience an adverse reaction, discontinue use and seek appropriate medical attention when necessary.

Parents and guardians should be aware that certain products may not be appropriate for minors.

7. APPAREL AND PHYSICAL PRODUCTS

Apparel sizing information is provided to assist customers in selecting products.

Manufacturing tolerances may result in minor differences in measurements, garment color, distressing, printing, embroidery, or other physical characteristics.

Because certain NSP apparel products may intentionally feature washed, distressed, vintage, or otherwise modified appearances, variations may occur between individual garments.

8. PRODUCT AVAILABILITY

Products are subject to availability.

We may limit quantities purchased by a customer, household, billing address, shipping address, payment method, or other criteria.

We reserve the right to discontinue or modify products at any time.

If a product becomes unavailable after you place an order, we may contact you regarding the order or issue an applicable refund.

9. PRICES

Prices are displayed in U.S. dollars unless otherwise stated.

We reserve the right to change product prices at any time.

Price changes will not retroactively alter the price of an order that has already been accepted and processed, except where required by law or where an obvious pricing error occurred.

Prices may not include applicable taxes, shipping charges, customs charges, duties, or other fees.

You are responsible for applicable charges associated with your purchase.

10. ORDERS

Placing an order through our Website constitutes an offer to purchase products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that NSP has accepted the order.

We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:

  • Product availability;
  • Pricing or listing errors;
  • Suspected fraud;
  • Payment issues;
  • Shipping limitations;
  • Quantity restrictions;
  • Incorrect customer information; or
  • Other circumstances permitted by law.

If we cancel an order after payment has been processed, we will provide an applicable refund.

11. PAYMENT

You agree to provide accurate and complete payment and billing information.

You authorize our payment processors and Shopify to charge the applicable payment method for purchases, subscriptions, taxes, shipping charges, and other authorized amounts.

We do not directly store complete payment-card information on our own systems when payment processing is handled by third-party payment providers.

Payment processing may be subject to the applicable third-party provider's terms and policies.

12. SHIPPING

We ship products to locations that are available during checkout.

Shipping estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.

Shipping times may be affected by:

  • Carrier delays;
  • Weather;
  • Holidays;
  • Incorrect addresses;
  • Product availability;
  • Customs;
  • Government restrictions;
  • High order volume; or
  • Other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

We are not responsible for delays caused by incorrect addresses or circumstances outside our reasonable control.

A separate Shipping Policy may provide additional information regarding shipping.

13. RETURNS AND REFUNDS

Returns and refunds are subject to our Return & Refund Policy, which is incorporated into these Terms by reference.

Because NSP's final return policy has not yet been established, customers should review the Return & Refund Policy published on the Website before making a purchase.

We reserve the right to update our Return & Refund Policy in accordance with applicable law.

Important: Once you publish your store, make sure the Return & Refund Policy linked here actually matches how you intend to handle returns, exchanges, damaged products, opened supplements, apparel, and subscription orders.

14. SUBSCRIPTIONS

NSP may offer products through recurring subscription programs.

When you purchase a subscription, you authorize NSP and its payment-processing partners to charge your selected payment method according to the subscription terms displayed at checkout.

Before subscribing, you should review:

  • Product price;
  • Billing frequency;
  • Renewal frequency;
  • Shipping charges;
  • Applicable taxes;
  • Cancellation terms; and
  • Any promotional terms.

Unless otherwise stated at checkout, subscriptions automatically renew according to the selected subscription schedule until canceled.

You may cancel your subscription according to the cancellation instructions provided on the Website or through your customer account.

Cancellation of a subscription does not necessarily cancel an order that has already been processed or shipped.

If you cancel after a recurring order has already been processed, that order may remain subject to our Return & Refund Policy.

We reserve the right to modify, suspend, or discontinue a subscription program with reasonable notice where required by law.

15. PROMOTIONS AND DISCOUNTS

From time to time, NSP may offer promotional codes, discounts, giveaways, referral programs, or other promotional offers.

Promotions may be subject to additional terms.

Unless expressly stated otherwise:

  • Promotions cannot be combined;
  • Promotional codes have no cash value;
  • Promotions may have expiration dates;
  • We may limit the use of promotional codes; and
  • We may cancel promotions that are used fraudulently or contrary to their terms.

16. SMS MARKETING

By voluntarily providing your mobile phone number and expressly opting in to receive SMS marketing communications from NSP, you consent to receive recurring automated promotional and marketing text messages from New Standard Performance LLC at the phone number provided.

Message frequency may vary.

Message and data rates may apply.

Your consent to receive SMS marketing messages is not a condition of purchasing products or services from NSP.

You may opt out of SMS marketing messages at any time by replying:

STOP

After sending STOP, you may receive a confirmation message. You will no longer receive marketing SMS messages unless you subsequently opt in again.

For assistance, reply:

HELP

or contact us at:

newstandardperformance@gmail.com
912-464-0937

SMS consent is separate from email marketing consent.

NSP may use third-party service providers and Shopify's messaging infrastructure to facilitate SMS communications.

You agree that messages may be sent through automated technology as permitted by applicable law.

Shopify requires SMS terms and the associated consent process to comply with applicable telecommunications and privacy laws and specifically requires terms to disclose message frequency, possible data rates, opt-out instructions, and support/contact information.

17. EMAIL MARKETING

If you voluntarily subscribe to NSP email marketing, you may receive promotional emails, product announcements, educational content, offers, and other communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the applicable email.

Transactional emails relating to purchases, accounts, subscriptions, shipping, or other necessary business communications may still be sent where permitted by law.

18. CUSTOMER ACCOUNTS

If you create an account, you are responsible for maintaining the confidentiality of your login information.

You agree to provide accurate information and promptly update information that becomes inaccurate.

You are responsible for activity occurring through your account unless caused by circumstances outside your reasonable control.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

19. REVIEWS AND USER CONTENT

If you submit reviews, photographs, videos, testimonials, comments, or other content to NSP ("User Content"), you represent that:

  • You own or have appropriate rights to submit the content;
  • The content is truthful and not misleading;
  • The content does not violate another person's rights;
  • The content does not contain unlawful material;
  • The content does not infringe intellectual property rights; and
  • You have the authority to provide the content.

By submitting User Content, you grant NSP a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, modify, and publish the User Content for legitimate business, marketing, advertising, and operational purposes, subject to applicable law.

We reserve the right to remove User Content that violates these Terms or applicable law.

20. TESTIMONIALS AND PERFORMANCE CLAIMS

Individual customer experiences may vary.

Testimonials, reviews, athlete experiences, performance statements, or other customer comments appearing on our Website represent the experiences or opinions of the individuals providing them and do not necessarily represent guaranteed results.

No product should be interpreted as guaranteeing a particular athletic, physical, health, or performance outcome.

21. INTELLECTUAL PROPERTY

All content appearing on the Website, including but not limited to:

  • NSP names;
  • Logos;
  • Trademarks;
  • Product names;
  • Graphics;
  • Photographs;
  • Videos;
  • Designs;
  • Product descriptions;
  • Text;
  • Website layout;
  • Branding;
  • Artwork; and
  • Other original materials

are owned by or licensed to New Standard Performance LLC unless otherwise stated.

You may not reproduce, modify, distribute, sell, publish, display, or commercially exploit our intellectual property without our prior written permission.

Nothing in these Terms grants you ownership of NSP intellectual property.

22. THIRD-PARTY SERVICES

Our Website may use third-party services, including Shopify, payment processors, shipping providers, analytics providers, marketing platforms, subscription providers, and other service providers.

Third-party services may have their own terms and privacy policies.

NSP is not responsible for the independent practices, policies, availability, or performance of third-party services to the extent permitted by law.

23. WEBSITE AVAILABILITY

We attempt to keep the Website available and functional, but we do not guarantee that the Website will always be:

  • Available;
  • Uninterrupted;
  • Error-free;
  • Secure;
  • Free of viruses or harmful components; or
  • Accurate or complete.

The Website may occasionally be unavailable because of maintenance, updates, technical issues, hosting issues, cybersecurity events, or other circumstances.

24. DISCLAIMERS

To the maximum extent permitted by applicable law, the Website and its content are provided on an "as is" and "as available" basis.

NSP does not guarantee that:

  • The Website will always operate without interruption;
  • Product information will always be completely error-free;
  • Products will meet every customer's individual expectations;
  • Products will produce a particular result; or
  • The Website will be free from technical problems.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable law.

25. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, New Standard Performance LLC and its owners, members, employees, contractors, affiliates, service providers, and representatives will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:

  • Your use of the Website;
  • Your inability to use the Website;
  • Products purchased through the Website;
  • Delayed shipments;
  • Third-party services;
  • Website interruptions;
  • Unauthorized access;
  • Loss of data;
  • Lost profits; or
  • Other circumstances arising from your use of the Website,

except to the extent such limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

26. INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless New Standard Performance LLC and its owners, members, employees, contractors, affiliates, service providers, and representatives from claims, liabilities, damages, losses, costs, and expenses, including reasonable legal expenses, arising from:

  • Your violation of these Terms;
  • Your misuse of the Website;
  • Your violation of applicable law;
  • Your violation of another person's rights;
  • Your User Content; or
  • Your fraudulent or unauthorized use of the Website.

27. GOVERNING LAW

These Terms are governed by and interpreted under the laws of the State of Georgia, without regard to conflict-of-law principles, except to the extent federal law or applicable consumer-protection laws require otherwise.

Any dispute that cannot otherwise be resolved will be handled in a court of competent jurisdiction as permitted by applicable law.

28. DISPUTE RESOLUTION

Before initiating formal legal proceedings, we encourage customers to contact NSP and attempt to resolve the issue informally.

You may contact us at:

newstandardperformance@gmail.com
912-464-0937

Nothing in this section prevents a consumer from exercising rights that cannot legally be waived under applicable law.

29. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we make changes, we may update the "Last Updated" date at the top of this page.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.

Material changes may be communicated through additional methods where appropriate.

30. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

31. NO WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

32. ENTIRE AGREEMENT

These Terms, together with our other applicable policies and agreements published on the Website, constitute the agreement between you and New Standard Performance LLC regarding your use of the Website and purchase of products, except where additional terms apply.

33. CONTACT INFORMATION

If you have questions about these Terms, products, orders, subscriptions, or other customer-service matters, contact us:

New Standard Performance LLC
1061 USS Tennessee Ave
Kings Bay, GA 31547
Email: newstandardperformance@gmail.com
Phone: 912-464-0937
Website: https://nspsupps.com